How does live streaming work?
You stream your video footage over the Internet to our server and our server makes it possible for people around the world to watch your live video stream.
Where can I learn the basics of streaming with Sunday Streams?
We have created
instructional videos that guide you through the basics of streaming with Sunday Streams. Some of these videos include an
Introduction to Streaming,
How to Embed Live Stream Code,
How to Embed Archives Code, and
How to Use Adobe Flash Media Live Encoder.
Will it be easy for visitors to watch our services online?
For most visitors it will be easy to watch your live stream because most people already have Flash player on their browser. Click
here to see how easy it is to watch a test stream.
What equipment is necessary to broadcast our live stream?
You need a computer, an Internet connection, a video camera, and a video capture device (or an alternative way to get the video footage into your computer).
Can we embed our video stream on our own website?
Absolutely! We provide you with a few lines of code you can put on your website that enables your visitors to watch your broadcast on your own website.
Are we able to provide our visitors with on-demand viewing?
Yes, we have an on-demand feature which allows your visitors to watch and share archived footage of your services. Similar to live streaming, you can embed archives on your own website.
How long can we store our on-demand videos on your server?
Each $49 package allows you to store up to 20 GB of storage. If you broadcast at a typical bit rate of 360 Kbps, then 20 GB is around 120 hours of archived footage. You can also purchase archive boosts at $10 extra per month per boost and each boost gives you an additional 20 GB of storage.
What are Ticket IDs used for?
Ticket IDs are an option that only a small percentage of our clients utilize. Ticket IDs allow our clients to have control over who is able to watch their broadcasts. If you have a Ticket ID and want to watch your service then
click here to enter your Ticket ID.
How much does it cost?
Our $49 per month package comes with more than enough bandwidth to handle typical church streaming needs. However, we offer other packages for larger needs. (Please see
pricing info.)
Does it cost extra to receive technical support?
Our $49 package comes with free phone and email support. We also provide free support during your 30-day free trial (
sign up).
Are there any setup fees?
There are no setup fees. We have a free 30-day trial (
sign up), so it costs you nothing to start streaming.
Are there any contracts or long term commitments with your streaming service?
There are no contracts or long term commitments with our streaming service. You can pay monthly for your service and can cancel at any time.
Are there any advertisements placed on our broadcasts?
No, Sunday Streams is 100% ad free!
Do all features come with the $49 package?
Our $49 per month package comes with all the same features as our larger packages. The only limits have to do with peak bandwidth usage, overall monthly bandwidth usage, and storage space (see
pricing info). The majority of our clients have their streaming needs met with our $49 per month package.
Am I limited with how often I can broadcast?
There are no limits on when and how often you can broadcast. You can broadcast on as many days and times as you want.
What if our church needs more bandwidth than what is provided by the $49 per month package?
Only a small percentage of our clients need more than what comes with the $49 per month package. Those that need additional bandwidth can purchase additional packages and half packages. For example, if you need double the bandwidth, then you would want to be on a double package plan, which would cost $98 per month (see
pricing info).
Is Sunday Streams only for churches?
We specialize in meeting the needs of churches and other faith-based organizations. However, we are happy to provide our services to clients with similar streaming needs.
Could you provide us with a list of references?
Similar to cell phone companies, cable companies, hosting companies, and Internet service providers, we don't provide a list of clients as references. However, we do offer a
free 30-day trial so you can test out our system yourself at absolutely no cost. We have many satisfied clients with just some of their sentiments posted on our
testimonials page. If you become one of our many happy customers, please email us your testimonial.
How can I find out about all the features you offer?
Our
Features + Pricing page and our
What's New page highlight the main features we offer. We also have a
free 30-day trial so you can experiment with all of our features.
Does your system use Flash or Windows Media?
Our system uses Flash. Most people who will watch your live video stream already have a Flash Player installed on their computer. However, it is free and very easy to download Flash Player from Adobe.
Can your system integrate with our existing video system?
It is usually very easy to split off an output feed from an existing video system. During your free trial (
sign up), we would be happy to help you figure out the wire or adapter you may need.
At what bit rate can I broadcast?
We recommend broadcasting at a bit rate of 360 Kbps and base our pricing on that bit rate (
pricing info). However, you are welcome to broadcast at higher or lower bit rates depending on the Internet connection speeds of you and your visitors. Typical ranges our clients broadcast at are 250 Kbps to 500 Kbps.
What size video players are available?
Currently, we offer three sizes of video picture windows for you to embed on your website. You can see the different sizes in action by clicking the following links for
320 pixels by 240 pixels,
480 pixels by 360 pixels, and
640 pixels by 480 pixels. These three samples were originally broadcast at 356 Kpbs.
Update: With the launch of our new players in September of 2011, you now have the ability to select whatever custom size you want for your player windows.
Does your system support viewers with iPhone, iPad, and iPod devices that don't have flash?
Yes, we have a way for your iPhone, iPad, and iPod viewers to watch your broadcast. To provide this option to your viewers you login to your Sunday Streams Manager and click on the “Get iOS Player Link for Apple Devices” and embed the link on your site.
What additional features to you plan to add in the future?
We are continuously working to add new features. Be sure to check out our
What's New page where we list new features that we've added.
How do I get signed up for a free 30-day trial?
Simply fill out our
free trial form and we will send you an email with all the information you need to begin streaming with Sunday Streams.
How do I get more information about streaming worship services with Sunday Streams?
Please
contact us and we will be in touch with you either by phone or email to answer any questions you have. You may also want to learn about all we offer by signing up for our
free 30-day trial.
